Industry Announcements
-INSIGHT Magzine, February 2009

R.F. Technologies, Inc. Sets New Industry Standard with Innovative Headset Repairs

BETHALTO, Ill. - R.F. Technologies, Inc. (RFT), a product supplier and repair service provider in the drive-
thru technology industry, has unveiled innovative, specially manufactured headset repair solutions that
represent a new standard for the headset product category. These proprietary solutions have already
positively impacted the durability and performance of the all-in-one headset most commonly used by
RFT’s customers, as the company has tracked a reduction in requested repairs and related service needs.

The creation of these reparative solutions began earlier this year when RFT conducted a review of
repair requests. Analyzing all repairs by make, model and repair type, the company was able to identify
recurring usage issues with a widely popular all-in-one headset. This particular headset, the 3M C1060, is
a top seller for RFT and is often standard, daily-use equipment for end users in high-paced environments,
such as the quick-serve food industry.

First, RFT pinpointed a user-induced problem with the joint located where the earpiece and headband
connect. This joint often sustains undue pulling and impact as end users forcibly or hurriedly remove the
headset, and as a result, the headband separates from the earpiece, rendering the headset unusable and
requiring repair.

To remedy this situation, RFT designed, engineered and manufactured a support sleeve for the strained joint. This specially-created sleeve prevents separation from occurring, even with excessive use.

Secondly, the company identified the prevalent need to repair broken boom microphones associated with this particular headset. Again, usage proved to be the key culprit, as end users commonly grab the microphone to initiate headset removal, applying extreme pressure through quick motion on the microphone.

Again, RFT engineered a support sleeve to protect the connection of the microphone boom to the headset. This advancement has dramatically diminished requests for repair, as has the support sleeve for the headband.

In both instances, RFT possessed the engineering know-how and manufacturing capabilities necessary to
design and fashion these solutions in-house.

“Our primary goal is to meet the needs of our customers,” explains Bob Noorian, President. “Our
quick-serve food industry customers depend on their equipment...such as these headsets...on a daily
basis to keep them up and running. By minimizing or eliminating the need for repairs, we’re helping our
customers stay productive.”

RFT offers a 4-month, 120-day warranty on this headset, and all drive-thru and POS repairs, the most extensive warranty in the industry. “Our 4-month warranty speaks to our commitment to providing reliable, quality technology for our customers,” Noorian summarizes.

R.F. Technologies, Inc. engineered solutions to prevent headset damage and eliminate the need for previously commonplace repairs.

R.F. Technologies, Inc.’s comprehensive equipment supply, specialized customer service and repair support
are unparalleled in the industry. Staffed by highly trained customer service representatives, skilled
engineers and experienced technicians, RFT is the trusted source for the latest products and responsive,
timely service. For more information, visit rftechno.com.